How to Onboard Organizations on TicketLine as a Staff Member or Channel Partner

Follow the steps below to register and onboard new organizations on TicketLine.

Step 1: Apply for the Partner Programme

  1. Log in to your approved TicketLine account.
  2. Find the Partner Programme section below Quick Actions.
  3. Click/tap Apply Now.

Step 2: Submit Your Application

  1. Check the pre-filled information in the application form.
  2. Provide the required details and submit the form.
  3. Your application will be reviewed and approved after verification.

Step 3: Open the Partner Dashboard

  1. Log in to your TicketLine account after your application is approved.
  2. Go to the Partner Programme section.
  3. Click/tap Open Partner Dashboard to access the Channel Partner Dashboard.

Step 4: Create a New Organization

  1. Open Referred Organizations in the Channel Partner Dashboard.
  2. Click/tap + Onboard Organization.
  3. Fill in the required details in the form.
  4. Click/tap Create Organization.

The organization will be created, and its approval status will remain Pending until TicketLine completes the verification process.

Step 5: Help the Organization Get Started

While approval is pending, the organization can:

  • Create or use the default event.
  • Add ticket types.
  • Issue and share passes through WhatsApp.
  • Test the ticket/pass scanning process.

Important: Actual ticket/pass validation and online ticket sales will be enabled only after the organization is approved by TicketLine.

Step 6: Collect the Required Documents

Partners are requested to collect the following documents and information from each organization, as applicable:

  • Proof of the organization’s name or identity.
  • Bank account details and supporting documents.
  • GST details and documents, if available or applicable.

Ensure that the information provided is accurate and complete to facilitate verification.

Step 7: Complete Verification and Approval

The TicketLine team will verify the organization’s details and supporting documents. Once approved, the organization’s account will be activated with access to all applicable TicketLine features.

Your responsibility as a staff member or channel partner: Help organizations complete registration, collect the necessary information and documents, guide them through the initial setup, and ensure they are ready to use TicketLine once approval is granted.

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