Here is the list of resources useful to implement online ticketing.
Appendix A — Event Ticketing Setup Checklist
Purpose:
To ensure every technical and operational step is completed before launching ticket sales.
| Task | Status | Notes |
| Define event name, venue, and date | ☐ | |
| Decide ticket types (daily, season, VIP, etc.) | ☐ | |
| Set ticket pricing and capacity limits | ☐ | |
| Create ticketing page or website link | ☐ | |
| Integrate payment gateway (UPI, cards, wallets) | ☐ | |
| Test purchase and QR-code delivery | ☐ | |
| Set up scanner access (mobile/web) | ☐ | |
| Prepare signage for entry gates and counters | ☐ | |
| Configure refund/cancellation policy | ☐ | |
| Publish event on social media | ☐ | |
| Review data export and reporting format | ☐ |
Appendix B — Volunteer Training Checklist
Purpose:
To guide volunteer training sessions for entry gates, counters, and helpdesks.
| Training Area | Covered | Notes |
| Introduction to event layout and entry points | ☐ | |
| Use of QR scanner or mobile ticket validation | ☐ | |
| Customer support and polite communication | ☐ | |
| Handling duplicate/invalid tickets | ☐ | |
| Coordinating with ticket counter staff | ☐ | |
| Emergency and crowd control protocols | ☐ | |
| Reporting issues to supervisor | ☐ |
Appendix C — Vendor On boarding Checklist
Purpose:
To ensure smooth onboarding of stall owners, food vendors, or partners.
| Step | Status | Notes |
| Collect vendor registration form and ID proof | ☐ | |
| Assign stall number or location | ☐ | |
| Share digital pass or QR entry ticket | ☐ | |
| Explain entry/exit rules and timings | ☐ | |
| Share waste disposal and safety rules | ☐ | |
| Set up payment collection details (if applicable) | ☐ | |
| Include vendor in WhatsApp or Telegram group | ☐ |
Appendix D — Data Reporting & Reconciliation Sheet
Purpose:
To monitor ticket sales, revenue, and entry validation accuracy.
| Date | Ticket Type | Tickets Sold | Total Revenue | Scanned at Gate | Variance | Remarks |
| 10 Jan | Daily | 1,200 | ₹60,000 | 1,175 | -25 | 25 unscanned |
| 11 Jan | Season | 300 | ₹90,000 | 290 | -10 | 10 absent |
| Total | 1,500 | ₹1,50,000 | 1,465 | -35 |
Appendix E — Ticket Refund and Cancellation Policy
Sample Policy Text:
Refund and Cancellation Policy
- All ticket sales are final once payment is confirmed.
- Refunds are allowed only in case of event cancellation or rescheduling by the organizer.
- Requests for refunds (if applicable) must be sent via registered email within 7 days of the announcement.
- Online payment gateway charges (if any) are non-refundable.
- Transfer of tickets is not allowed without prior approval.
- The organizer reserves the right to deny refund claims in case of fraud or misuse.
Appendix F — Terms of Digital Entry and Scanning
Terms of Digital Entry
- Each ticket contains a unique QR code that must be scanned at the entry gate.
- Only one person (or number of persons mentioned in the ticket) is permitted per valid QR code.
- Duplicated or tampered QR codes will be invalid.
- Attendees must carry valid ID proof for verification.
- Entry closes 30 minutes before the event starts unless otherwise announced.
- Organizers are not responsible for lost or shared QR tickets.
Appendix G — Email Templates for Ticket Communication
1. Ticket Purchase Confirmation Email
Subject: Your Ticket is Confirmed – [Event Name] 🎟️
Dear [Name],
Thank you for booking your ticket to [Event Name].
📍 Venue: [Venue Name]
📅 Date: [Date]
⏰ Time: [Time]
Your e-ticket (with QR code) is attached below. Please show it at the entry gate.
For assistance, contact [support email/phone].
Regards,
[Organizer Name]
Ticket powered by TicketLine.in
2. Post-Event Thank You Email
Subject: Thank You for Joining [Event Name]! 🌟
Dear [Name],
We hope you enjoyed [Event Name]! Your participation made it special.
We’d love to hear your feedback — reply to this email or tag us on social media at [@handle].
Stay tuned for upcoming events and exclusive offers.
Regards,
[Organizer Name]
Appendix H — Messaging Templates for Social Media & WhatsApp
1. Pre-Event Promotion
🎟️ Tickets are LIVE!
Book your pass for [Event Name] happening on [Date] at [Venue].
💻 Get your digital ticket instantly with QR entry!
👉 [TicketLink]
#EventName #DigitalTicketing #BookNow #SmartEntry #TicketLine
2. Last-Minute Reminder
⏰ Last chance to grab your ticket!
Don’t miss [Event Name] — starting tomorrow!
Get your ticket online: [TicketLink]
#Don’tMissIt #BookNow #SmartEvent #TicketLine
3. Thank You Message
💐 Thank you for being part of [Event Name]!
We hope you had an amazing experience.
Follow us for updates on upcoming events.
#ThankYou #EventSuccess #TicketLine
Appendix I — How to Use These Templates
- These materials are designed to save organizers time and ensure professionalism.
- You can adapt and edit the files for your own events.
- If possible, use regional language for better communication with the customers.
To download editable Word versions , click on the respective link.